Commercial Property Software Commercial Property Software
Commercial Property Software

  

Sales FAQ

(Frequently Asked Questions)

Click on a question listed below to see the corresponding answer.
If you do not see your question listed here, please contact our sales department: sales@propertysidekick.com

Frequently Asked Sales Questions

General Info
What are your business hours?
What is included in the Annual Technical Support Plan?
How much does Property Sidekick cost?
What is the definition of a unit?
What if I need to add more units later?
What is your return policy?
Do you have a user’s manual?
Do you charge sales tax?
What happens if I switch computers?

Getting Started
Can I download Property Sidekick directly from the web site?
Does the trial version do everything that the purchased program does?
How do I buy the program?
After I purchase the software, how do I activate my program?
What is a computer ID and how do I find it?

Program Functions
Can I export data into Microsoft Excel?
Can I import or export my financial information into QuickBooks?
Can I create custom reports?
Does the program calculate Common Area Maintenance?
Can I keep all of the data for a tenant that moved out?
Does Property Sidekick automatically back up my data?
Can I pay bills electronically using the banking information in Property Sidekick?
Can I merge my tenant’s information directly into a letter?
Do I have to use special checks to print from Property Sidekick?
Can I e-mail reports?
Can I use this program to manage my residential apartment units?

Technical Info: Remote Access, SQL Database, Installation
Can my employees and managers all access Property Sidekick?
Do I have to purchase a separate computer or server just for this program?
How many network computers can access a single server?
How do I setup my router so client computers can dial into the Property Sidekick server?
Why is Internet access a system requirement?
If several users are working in the same database, how do I limit what information they see?
What is Microsoft SQL Server and why is it running on my computer when I use the program?
Where is my data kept?
Do you have a version of Property Sidekick that is compatible with a Mac?

Answers:


What is included in Annual Technical Support Plan?
Technical Support is offered for a low annual fee of $149.00. Just email to support@propertysidekick.com.  We will answer your question by email and if we can not, we will call you. We can dial in to look at your screens if you want so we can fix your problem or demonstrate something in the program easily.

Technical support and cloud backup of your database are offered at a discounted price when purchased together. With cloud backup you will never need to worry about data loss.  Free (and FAST!) technical support options include our Frequently Asked Questions, User’s Manual, and Free Video Demonstrations (return to top)

How much does Property Sidekick cost?
The program cost depends on how many units you will be managing. There are four program levels to choose from. See our Pricing page to find out more.(return to top)


What is the definition of a unit?

A unit is any space that you rent or assign to a tenant in your commercial property, such as a space, a storage area, parking space, etc.  Property Sidekick is purchased and activated by the number of units only, which means you are never limited to the number of tenants in the program.  This is especially helpful when you need to keep records for tenants that have moved out- just give them an inactive status.  You can always purchase more units later if you need to.  Keep in mind that any units you make inactive (such as a property you have sold) will still be counted towards your total unit amount. (return to top)

What if I need to add more units later?

You can always buy more units, and you’ll only pay the difference to upgrade to the next program unit level. There will be nothing new to download-- we will just give you a new activation code. (return to top)

What is your return policy?

You can return the software program for a full refund within 60 days of original purchase. We do not offer refunds on training or technical support purchases. (return to top)

Do you have a user’s manual?

The manual for Property Sidekick is built right into the software program. To access it, click Help, then choose Sidekick Help. You can search the manual by keyword, find a specific topic, or read it chapter and page. You can print the manual if desired by opening the PDF version. To access this, right-click on the desktop icon, choose Open File Location (or Find Target) and double-click PropertySidekickManual.pdf. It can also be downloaded from our web site. (return to top)

Do you charge sales tax?
Only Ohio orders will be charged 6.00% sales tax. (return to top)

What happens if I switch computers?
If you move your program from one computer to another, you will first need to backup your data (File, Backup Database) and save the database on an external memory device (such as CD or flash drive). Before uninstalling the software program on the original computer, install Property Sidekick on the new computer by downloading the free trial version of our program from our web site. When you have access to Property Sidekick on both computers, contact our sales department during normal business hours and we can help you de-activate your software on the original computer and activate it on the new one. Then you can restore your database into the program on the new computer. (return to top)

Can I download Property Sidekick directly from the web site?
Yes, the download available on our web site is the trial version of the Property Sidekick software. After you have used the trial software for 30 days, the program will lock and you will then be required to purchase and activate. You will not lose any of the information you have entered in the trial version. You will not need to download it or install it again, as the trial version on our web site is the same thing as the purchased program.  If you are reinstalling Property Sidekick or moving the program to another computer, you can download this same trial version and then contact us to re-activate your software. (return to top)

Does the trial version do everything that the purchased program does?
Yes, you will be able to access each and every feature in the trial version that you would have in the purchased version. The only difference is that the trial version will lock up after your 30 day trial has expired. Then, just contact our sales department to buy and activate the software. Any data you entered during the trial period will still be there. (return to top)

How do I buy the program?
Contact us during normal business hours or purchase online using the Online Order Form available on the website. We also have a Printable Order Form available on our Order page if you prefer to  mail your order. All transactions are 100% secure. (return to top)

After I purchase the software, how do I activate my program?
You will need to enter an activation code that is generated by our order system. To get this code, please email: sales@propertysidekick.com. You will need to have your computer ID ready (see the next sales question). (return to top)

What is a computer ID and how do I find it?
The “computer ID” is used by our order system to generate an activation code specific to your computer. This ID can be found only in the Property Sidekick software program by clicking on Help, then Activate. If you are requesting an activation code from us, we will need to know this computer ID. (return to top)

Can I export data into Microsoft Excel?
Yes, Property Sidekick does allow you to export data from an existing Property Sidekick report into Excel. (return to top)

Can I import or export my financial information into QuickBooks?
Property Sidekick does not have an export or import feature compatible with QuickBooks.

If you prefer to pay your bills with QuickBooks, or another accounting software, what we recommend is that you track all of your properties, tenants and income with Sidekick. Then after you complete the Make Deposit function in Sidekick, take the Total Income and type this into the check register in QuickBooksas a deposit. Then track your expenses etc in QuickBooks. You will have all of your income reports in Sidekick and expense reports in QuickBooks.
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Can I create custom reports?
Property Sidekick does not offer a feature to create custom reports. (return to top)

Does the program calculate Common Area Maintenance for my Commercial Properties?
You can set up CAM charges separately in each tenant’s recurring charges tab.
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Can I keep all of the data for a tenant that moved out?
After a tenant moves out: stop their recurring charges, give them a move out/lease end date, and  change their status to inactive. Property Sidekick will store all of their information, including payment history. You can have as many tenants (active and inactive) in the program as you need. (return to top)

Does Property Sidekick automatically back up my data?
Yes, Property Sidekick will backup your data automatically each day the software program is used. This happens the first time each day that you open the program. You can also do a manual backup by opening the program and choosing File, Backup Database. If you want a reminder to backup every time you exit click on Setup, Preferences, General and check the box next to 'warn to backup upon exit'. (return to top)

Can I pay bills electronically using the banking information in Property Sidekick?
Electronic Bill Payment is not an available feature in Property Sidekick. (return to top)

Can I merge my tenant’s information directly into a letter?
Yes, the Letters to Tenants section allows you to choose and/or create a letter that merges all of your tenant’s information directly into the letter. You can also use this feature to send a letter to several tenants at a time. Microsoft Word 2003 or higher is required for this feature to work. (return to top)

Do I have to use special checks to print from Property Sidekick?
Property Sidekick was designed with special check and invoice templates. To use pre-printed checks and forms in your printer, please contact Mid-Central Business Forms, Inc. at 309-692-9090. We guarantee that their checks and forms will work with Property Sidekick software. The check template is also compatible with QuickBooks checks (3 checks per page only). (return to top)

Can I e-mail reports?
Yes, you can e-mail reports, statements, and receipts from the program by using your computer's default e-mail client (such as Microsoft Outlook, Outlook Express, Windows Mail, Thunderbird, etc.) This e-mail client will have to be configured correctly in order to use the Property Sidekick e-mail function. (return to top)

Can I use this program to manage my residential apartment units?
Yes, you can use Property Sidekick to manage apartments. (return to top)

Can my employees and managers all access Property Sidekick?
There is no limit to the number of people that can access Property Sidekick from any computer in the world. You will need a router at your main location and a high-speed Internet connection on both the server computer and the client computer(s) to make this work. Please see the section called “Accessing Property Sidekick from Remote Locations” in the user’s manual to learn more.  You will be able to set up user login IDs and passwords for each user that will be accessing Property Sidekick. By default, the software program allows access by any one registered user at any given time. To allow more than one user in the program at a time, you will need to purchase additional user licenses. (return to top)

Do I have to purchase a separate computer or server just for this program?
You can install Property Sidekick on any normal computer.
Here are the system requirements for the program:    
    Memory: 4 GB or more recommended
    Available Hard Disk Space: 350 MB or more recommended
    Operating System: Windows 7, Window 8, and Windows 10
    Internet Access: required for software updates, technical support, email, and client/server access. (return to top)

How many network computers can access a single server?
There is no limit to the number of users that can access your server computer. If you have multiple property managers, each one can have access to the program at no charge. Keep in mind that the program automatically limits the number of people in the program at one time to a single user. If you need more users to access the program simultaneously, you can purchase additional user licenses. (return to top)

How do I setup my router so client computers can dial into the Property Sidekick server?
Property Sidekick’s FAQ website and user manual contains instructions on setting up the program for use from remote locations. In Sidekick click on Help, FAQ, and use the search option to find directions. Open the manual by choosing Help, then click Sidekick Help. Click the plus sign to the left of the second chapter entitled “Installing and Updating Property Sidekick”. A new sub-chapter appears called “Accessing Property Sidekick from Remote Locations”. Use these instructions and the corresponding page called “Router Setup” to find out more about remote access setup. If you cannot set up the router on your own, you can go to our order page and order Remote Access Setup and for a fee we can dial into your computer and set it up for you. (return to top)

Why is Internet access a system requirement?
If you are on the server computer, the program itself can be used without Internet access. However, all software updates, technical support via e-mail, and the Frequently Asked Questions section of the Property Sidekick Help feature do require Internet access. Also, if a remote client computer will be dialing into the server to access the program, both the server computer and the client computer must be logged onto the Internet continuously. (return to top)

If several users are working in the same database, how do I limit what information they see?
The program administrator can set up the security feature of Property Sidekick to create a separate login and password for each user. When setting up user logins, the administrator can also change each user’s permissions so that upon logging in, that user can only see those functions, locations, and/or tenants that he or she has been permitted to view. (return to top)

What is Microsoft SQL Server and why is it running on my computer when I use the program?
Microsoft’s SQL Database Server is a database engine installed in many different software programs to hold the data that is used by the program. Property Sidekick uses Microsoft SQL Server 2012, which is a free and distributable version of this database engine. SQL Server is part of the Property Sidekick installation and you do not have to purchase it, nor do you have to download it separately. This feature of Property Sidekick allows for very fast access to virtually unlimited amounts of data. All Property Sidekick data is stored in the Microsoft SQL Server folder in your computer's Program Files. If you delete the SQL Server program and its folders, your data will be lost.
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Where is my data kept?
All data is kept by default in the Microsoft SQL Server database, which is installed on your computer with the Property Sidekick software program. You can find the automatic data backups by opening your hard drive C, ProgramData (hidden folder), PSK2013 (folder). Data backups should be in the folder called BACKUP, unless you have manually saved them elsewhere.  Please remember that your data is not located here at Property Sidekick headquarters and it is not stored on the Internet unless you have purchased cloud backup. It only resides on your computer and on any external backup devices on which you have saved your data. In case of a hard drive failure, flood, fire, or other computer catastrophe, we recommend frequent backups to multiple external memory devices (unless you have purchased our cloud backup) to ensure against total data loss. You can also e-mail a database to yourself to add an extra measure of external data storage. (return to top)

Do you have a version of Property Sidekick that is compatible with a Mac?
Property Sidekick is a Windows-based program only. We do not have a version available for Macs. (return to top)

 
 
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